Privacy Policy

PRIVACY POLICY

Updated: 29/04/2021

The Gamers Ground #TGG, strives and is committed to providing our visitors, guests, partners and members with the highest levels of customer service.

General Terms

The Gamers Ground is a registered entity in Australia, which in association with our sister business XPESports Australia, specialises in online gaming, contests, tournaments and live streaming for our members, guests, students and the educational sector. This platform allows our members, users and visitors to access content which may include event information, tournament results, tournament broadcasts and partners.

This Privacy Policy also applies to persons subscribing to the TGG newsletter, users of this website, along with those who enter our competitions, tournaments and gaming facilities and set ups. It also incorporates those who complete competition and survey forms issued or presented by TGG.

This privacy policy is used to inform you of TGG’s policies relating to the use and disclosure of personal information whilst using or engaging with our services. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

By agreeing to use TGG services, you agree to be bound by the terms of the then current Privacy Policy. TGG reserves the right, at any time, to modify or replace this Privacy Policy.

This Privacy Policy will be updated as required by law, or due to business expansion and will be available on the TGG website www.thegamersground.com.au under the Privacy Policy section at the bottom of our website.

Collection of Personal Information

TGG may at times collect personal information from users of our services, products and facilities to assist in providing the very best customer and user experience. This information may be collected when visiting the TGG website, registration to the TGG newsletter, completing a registration form or participation in tournaments, completing surveys or competition forms, or when you join as a member or visit our centres casually.

The Personal Information we collect about you when you use this website or complete a form to register for a tournament, casting call or survey may include, but is not limited to:

  • Name:
  • Contact Information such as email address, and contact numbers:
  • Postal address or postcode:
  • Age and birth date:
  • Gender:
  • Portrait, avatar or team logo
  • IP address:
  • Survey responses: and other information you may be asked or decide to provide about yourself.

At TGG, we only collect the data which is deemed necessary for the delivery of our services in accordance with our standards and your expectations. Or for which you have given consent for, such processing of your Personal Information, customer support, or for compliance with an obligation required by law to which we are subject.

For each user to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website and subdomains, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this website and subdomains.

Using Personal Information

The Gamers Ground may collect and use your personal information to enable us to operate our services and to enable us to provide a unique and personal experience. We also collect data to keep you informed about the Service, surveys, newsletters, offers and events we feel you will find interesting, or which you have requested from us.

We may also collect information for commercial purposes on behalf of our partners, to sell or market TGG products and services to you; and to comply with a legal or regulatory obligation. TGG will at no time share your data with a third party or sell it.

We only send you emails if you have given your prior consent that contain information relevant to the Service including your participation in a tournament, participation in a survey or competition. You will only receive the TGG newsletter and marketing messages from us if you have given your consent. You can unsubscribe from the TGG newsletter or Service at any time by sending an email to info@thegamersground.com.au

Sharing Personal Information

Subject to obligations consistent with this Privacy Policy, TGG may also disclose information to our affiliates, agents, contractors, and service providers in order to facilitate the functioning of the Service or to perform tasks that are integral to our offerings, such as making bookings, processing memberships and transactions, fulfilling requests for information, or providing support services or other tasks, from time to time. The Gamers Ground takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Where we are required by applicable law, we will seek your consent prior to sharing your Personal Information with such third parties.

Storage of Personal Information

The Gamers Ground uses third-party service providers including managed hosting providers, card processors, CRM systems, and other associated technology providers to supply the necessary hardware, software, networking, storage and other services required to operate our services.

Some of these providers may not be located in Australia. The Gamers Ground has implemented all reasonable measures to secure and protect your Personal Information.

The Gamers Ground will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or statutory reporting requirements.

In order to determine the appropriate retention period for personal information, we consider the following factors, the amount, nature and sensitivity of the data, potential risk of harm from unauthorised use or disclosure, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means.

We may retain certain information subsequent to the termination of your account, for example if it is necessary to fulfil our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights.

Your Rights

You can access, amend and delete the Personal Information you have provided to us by emailing us at info@thegamersground.com.au You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. You have the right to request to correct your personal information if it is inaccurate. You may also supplement any incomplete personal information we have, taking into account the purposes of the processing.

You have the right to request deletion of your personal information if:

  • Your Personal Information is no longer required for the purposes for which we collected or processed them.
  • You withdraw your consent if the processing of your Personal Information is based on consent and no other legal ground exists.
  • You object to the processing of your Personal Information and we do not have an overriding legitimate ground for processing.
  • Your Personal Information is unlawfully processed.
  • Your Personal Information has to be deleted for compliance with a legal obligation.

Use of Cookies

Cookies are files with small amounts of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website and subdomains that is then stored on your device’s hard drive.

Our website and subdomains use cookies to collect information and to improve our Service for users. Some other cookies are used to generate statistics or to remember your preferences.

You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some parts of our Service.

Social Media and Links to Other Sites

The website and subdomains include links to services such as Facebook, YouTube, Twitch, Twitter and Instagram. After clicking on the link, you will be redirected to the page of the respective provider, i.e., only after clicking on the link, User information will be transferred to the respective provider. For information on the handling of your data when using the Website of other providers, please check the respective data protection information of these providers. TGG platforms may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. The Gamers Ground have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Contact Us

The Gamers Ground welcomes your comments and feedback regarding our Privacy Policy.

Should you wish to provide feedback or have any questions or suggestions about our Privacy Policy, do not hesitate to contact our Privacy Officer at info@thegamersground.com.au

Please be sure to include Privacy Policy, in the subject line.